Director, Client Services

Director, Client Services

The Director in this role will be responsible for the strategic oversight, implementation, and operational excellence of a reimbursement HUB. The Director will be responsible for managing patient services personnel, budgets, acting as liaison with assigned customer, and overall leadership of the project.

The Director reports directly to the Senior Director of Patient Access & Support Services. The project will be supporting a major pharmaceutical company with their rare disease HUB inclusive of reimbursement services (Benefits Investigations, Prior Authorization, Appeals, etc), copay, patient assistance, adherence and collaboration with Field Reimbursement Managers.

Job Responsibilities:

· Act as the primary business partner to client leadership, ensuring strategic alignment and transparent communication.

· Lead the design, execution, and continuous improvement of a full-service HUB supporting multip...