Director – Client Relationships & Client Experience - Ottawa

The Director – Client Relationships & ClientExperience is responsible for business development, client retention, and
strategic account management within the assigned territory, with a primary
focus on the Ottawa and Eastern Ontario market.

This role plays a central part in expanding Groupe
ABS’s market presence in Ontario, developing long-term relationships with
public and private sector clients, and positioning the firm as a trusted
technical partner in geotechnical, environmental, materials testing, and
related engineering services.

The incumbent acts as a
key point of contact for strategic clients, proactively identifies and drives
new business opportunities, supports proposal development, and contributes to
the overall quality of the client experience. The role also includes involvement
in accounts receivable follow-up and dispute resolution, in collaboration with
internal technical and management tea...