Director, Client Executive Manager, Services

The Client Executive Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to raise funds in the capital markets and provide clients with strategic advisory services in coordination with the Institutional Banking team. The overall objective of this role is to ensure the seamless delivery of investment strategies and advisory services to our public and private clients.

**In this role, you’re expected to:**

+ Manage a team of Client Executive and work closely with the Sales team
+ Understand clients’ business needs and work with internal partners to deliver solutions, adding value to clients and cross-selling Citi products
+ Own regional service issue escalations, the resolution of recurring or complex service issues, and the regional incident reports
+ Own changes to the regional/global escalation process, own the policy for regional clients, and own he cultural change for Client Exec...