Director, Account Management

The Director, Account Management is responsible for leading eSentire’s Account Management organization, driving customer retention, revenue growth, and long‑term strategic partnerships across the existing customer base. This role oversees a team of Account Managers and ensures they are equipped to deliver exceptional customer experiences, expand account value, and align eSentire’s solutions to evolving cybersecurity needs.

The ideal leader brings a strong blend of commercial strategy, customer‑centricity, and operational excellence, along with experience managing high‑performing teams in cybersecurity, SaaS, or managed services environments.

Responsibilities include:

• Lead, coach, and develop a high‑performing Account Management team focused on building and maintaining exceptional customer relationships maintaining a lens on advocacy, driving renewals, expansions, and customer value realization.
• Own overall customer retention, revenue grow...