Direct to Patient Coordinator

Job Purpose

To provide an enhanced level of customer service within our Direct to Patient (DTP) business and provide operational support. Promote constant communication between the different departments/agents/offices to comply with the services as per the highest quality standards.

Main Duties and Responsibilities

• Book and process booking requests within Marken’s internal database, generate and verify shipping documentation where applicable.
• Promote constant communication between the different departments/agents/offices to comply with the services as per the highest quality standards.
• Monitor shipments on daily basis to ensure that shipments are collected and delivered within agreed time frames.
• Work with customers, both internal and external, on daily basis with the aim of developing an excellent working relationship.
• Work with patients to ensure that collection requirements are met and that they are kept...