Job Description
Assistant Branch Manager – TD Canada Trust
Location: Edmonton, Alberta, Canada.
Salary range: $69,700 - $98,400 CAD.
Job Description
- Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank.
- Coach advisory and frontline staff on resolving customer complaints effectively and consistently with customer problem resolution guidelines.
- Resolve operational and high-risk issues after determining the most appropriate course of action for resolution while ensuring the team works within regulatory requirements and policies.
- Mentor a team on advice-giving strategies and delivering an effective customer experience.
- Ensure the common areas and advisory spaces of the branch are inviting and approachable for customers.
- Meet customer demands and compliance requirements by determining and maintaining accurate employee scheduling.
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