Job Description

Job#: 3034376

Job Description:

Digital Technical Product Manager

Location: Remote (CST hours preferred)

Employment Type: 6+ Month W2 Contract

Role Overview

This position supports two primary functions within the member onboarding experience. The first role focuses on the Contact Center Member Onboarding UX, involving user journey mapping to understand representative experiences, designing seamless call flows, and integrating tools for user-friendliness. The second role centers on Onboarding Communications, developing and executing communication strategies for new members across various channels like SMS, email, and in-app notifications. Both roles aim to drive data-driven improvements and optimize the member experience.

Key Responsibilities
  • Develop and execute multi-channel communication strategies for the first 90 days of membership, including channel selection, messaging sequencing, and content optimization.
  • Conduct...

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