Digital Support Team Manager

Digital Support Team Manager – Ripon (Hybrid)

Salary: Competitive + Bonus

As a Digital Support Team Manager based in Ripon, you will be responsible for leading and managing the Digital Support Team, ensuring a consistently high standard of customer service across all digital channels, supporting and enhancing digital trading capabilities for customers, branches, and the wider business.

Responsibilities

• Collaborate closely with the Digital team to continuously improve and develop the overall digital customer experience.
• Oversee team performance through effective communication and strong people‑leadership practices.
• Build and maintain strong relationships with internal stakeholders (from branch to director level), external customers, and key suppliers.

Qualifications

• Attention to detail and strong organisational skills.
• Excellent customer service and communication skills.
• Good peopl...