Digital Support Specialist

About the Role

As a Digital Support Specialist, you'll play a key role in keeping Council connected, productive, and supported. Working as part of our Digital Support team, you'll provide first and second-line technical support to staff across the organisation, ensuring they have reliable access to the devices, systems, and tools they need every day.

You'll be responsible for managing the full lifecycle of Council's device fleet, from provisioning and deployment through to maintenance and replacement, while also administering user accounts, access permissions, and licensing within Microsoft 365. Alongside resolving technical issues, you'll work closely with the wider Digital team to support technology rollouts, hardware deployments, and continuous improvement initiatives that enhance the user experience and strengthen our digital environment.

This is a hands‑on role that combines technical troubleshooting, customer service, and proactive device and accou...