Digital Support Specialist

Job Summary

As a Digital Support Specialist at FLSmidth A/S, you will be a key player in ensuring the seamless operation and optimal performance of our digital solutions for the Service group. You will provide technical assistance and troubleshooting expertise, contributing to the efficiency and satisfaction of our end-users.

Job Responsibilities

• Provide first and second-level technical support for FLSmidth's digital products and platforms via phone, email, and chat.
• Diagnose and resolve technical issues related to software applications, cloud services, and digital infrastructure.
• Document support interactions, solutions, and knowledge base articles for future reference and continuous improvement.
• Collaborate with development teams to elevate complex issues and provide valuable user feedback for product enhancements.
• Participate in the testing and deployment of new digital solutions and updates.
• C...