Job Description
**Purpose and Scope:**
The Digital Support Engineer role is designed to enhance the efficiency, responsiveness, and quality of IT support services by leveraging digital technologies. This role requires a strong understanding of IT service management. This position aims to streamline service desk operations, improve incident management, and provide innovative solutions that support the overall IT strategy.
**Responsibilities and Accountabilities:**
+ **Service Desk Automation:** Design and implement automation solutions to streamline service desk processes and improve efficiency.
+ **Incident Management:** Develop tools and systems to enhance incident tracking, resolution, and reporting.
+ **Major Incident Management:** Deep-dive into major incident management to identify root-cause analysis for outages and how to prevent in the future
+ **Integration:** Integrate digital solutions with existing ITSM platforms (e.g., ServiceN...
The Digital Support Engineer role is designed to enhance the efficiency, responsiveness, and quality of IT support services by leveraging digital technologies. This role requires a strong understanding of IT service management. This position aims to streamline service desk operations, improve incident management, and provide innovative solutions that support the overall IT strategy.
**Responsibilities and Accountabilities:**
+ **Service Desk Automation:** Design and implement automation solutions to streamline service desk processes and improve efficiency.
+ **Incident Management:** Develop tools and systems to enhance incident tracking, resolution, and reporting.
+ **Major Incident Management:** Deep-dive into major incident management to identify root-cause analysis for outages and how to prevent in the future
+ **Integration:** Integrate digital solutions with existing ITSM platforms (e.g., ServiceN...
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