Job Description

Join Autodesk as a Digital Support Intelligent Automation Solutions Engineer. Transform customer service operations through innovative technology solutions in a collaborative environment.
This engineering role demands a strong foundation in automation, integration, and AI-assisted solutions. You will be instrumental in addressing operational inefficiencies by developing tools and workflows that enhance employee and customer support interactions. Responsibilities include building proofs of concept, integrating with systems like Snowflake and Salesforce, and documenting technical solutions.
Key Responsibilities:
• Analyze operational pain points and develop accurate automation
• Build quick POCs to validate ideas and gather metrics
• Create scalable prototypes with focus on security and maintainability
• Integrate tools with APIs and enterprise systems
• Improve pilot reliability through effective troubleshooting
Requirements:
• Over 3 years in building automat...

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