Job Description
Join the ITI Group as a Digital Service Engineer to improve our client support. You will investigate technical challenges and manage service requests in line with service level agreements (SLAs).
As a vital part of the service team, you'll collaborate with clients and third-party suppliers, ensuring smooth incident resolution processes. Your proactive approach to handling recurring issues will significantly elevate our service standards and customer satisfaction.
Key Responsibilities:
• Manage and prioritize service ticket queues continuously
• Ensure accurate documentation and progression of service tickets
• Resolve technical issues with T-SQL and .NET expertise
• Escalate complex problems promptly for resolution
• Maintain communication on ticket status with all parties
Requirements:
• Bachelor’s degree in a related technical discipline
• Basic T-SQL or relational database management knowledge
• P...
As a vital part of the service team, you'll collaborate with clients and third-party suppliers, ensuring smooth incident resolution processes. Your proactive approach to handling recurring issues will significantly elevate our service standards and customer satisfaction.
Key Responsibilities:
• Manage and prioritize service ticket queues continuously
• Ensure accurate documentation and progression of service tickets
• Resolve technical issues with T-SQL and .NET expertise
• Escalate complex problems promptly for resolution
• Maintain communication on ticket status with all parties
Requirements:
• Bachelor’s degree in a related technical discipline
• Basic T-SQL or relational database management knowledge
• P...
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