Digital Program Manager

The actual location of this job can be in any Lonza site with a preference for Visp in Switzerland. Relocation assistance is available for eligible candidates and their families, if needed. 

The Digital Program Manager (DPM) will define a cohesive and all-inclusive digital strategy for SPM clients globally. The DPM coordinates data interfaces and customer's specific digital services in a customer program, acts as single point of contact and bridge between business processes and IT for all stakeholders including the customer. This encompasses nurturing long-term customer relationships, ensuring customer satisfaction, and driving customer retention and growth. The role is proactive, focusing on preventing issues before they escalate and continuously maximizing the value customers derive from digital activities.

In addition, the DPM will implement and improve digital governance initiatives and projects across the SPM network to drive visibility of KPIs, issue handling and...