Digital Messaging Manager

Overview

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important? The Digital Messaging Manager will lead the planning, development, and execution of 1:1 communication strategies to drive customer engagement and retention. They will deliver highly personalized campaigns, maintain workflows, and identify new triggers & journeys across email, SMS, and push channels. The Digital Messaging Manager will oversee day-to-day campaign operations, partner closely with marketing and cross-functional teams, and manage the performance of automated prog...