Digital Marketing Support Specialist

About the Role

Digital Marketing Support Specialist , you will make an impact by delivering exceptional, high‑touch support to premium enterprise users, helping them maximize the value of their Google Ads investment. You will be a valued member of the Customer Experience team and work collaboratively with internal stakeholders to drive customer success and satisfaction.

In This Role, You Will

• Provide best‑in‑class support via phone, email, and chat, ensuring a seamless and high‑quality customer experience.


• Manage and resolve complex, time‑sensitive inquiries while meeting strict service level expectations.


• Translate technical advertising concepts into clear, actionable guidance tailored to user needs.


• Leverage tools, including AI‑based solutions, to investigate issues, provide accurate resolutions, and optimize outcomes.


• Build strong relationships with users by...