Job Description

Position Summary

Contributes to the success of Buckman's digital strategy as a support analyst for Buckman’s Digital platform. Be part of the team ensure continuity across global platform.

Main results

  • Creates and uses advanced tools to monitor our customer facilities around the world
  • Monitors customer systems, triage alarms and sends notifications to customers and sales associates when something goes wrong
  • Works with key stakeholders in the sales and service front to ensure we are managing systems consistently, and efficiently
  • Detects, diagnoses and responds in real time to system anomalies
  • Optimizes system performance remotely
  • Assists with installation and commissioning
  • Tests Ackumen features during pre-release periods
  • Tests bugs and PBI’s once requested
  • Ensures tickets opened in Azure Devops are completely validated
  • Handles the Priority Service chat, answering within less th...

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