Job Description

Requirement Details

Primary Location:

Not specified in the JD (placeholder provided).

Position Overview (Job Summary):

The DEX Tool Specialist/Administrator is responsible for managing, maintaining, and optimizing the Aternity platform to improve end-user digital experience. The role involves proactive monitoring, analytics-driven insights, automation for remediation, and close collaboration with ITSM and support teams to drive operational efficiency and compliance.

Primary Skills:

  • Hands-on experience with Aternity DEX platform
  • Experience with similar DEX tools: Nexthink, Systrack
  • Strong troubleshooting and root-cause analysis
  • Automation and scripting using PowerShell, Python
  • Understanding of ITIL processes and compliance standards
  • Proficiency in creating dashboards, reports, a...

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