Job Description
Elevate customer interactions as a Digital Engagement Advisor at Toromont Cat in the Maritimes. Drive digital adoption, provide training, and enhance user experience with Toromont's innovative tools.
In this full-time, permanent role, you will champion digital solutions that benefit customers and internal teams. With 3-5 years in digital/eCommerce and a strong customer service background, you’ll ensure clients maximize the value of these technologies. Training users and monitoring digital performance are key aspects of this impactful position.
Key Responsibilities:
• Identify customer opportunities and train users effectively
• Monitor account setups and support onboarding processes
• Optimize platform usage and expand customer engagement
• Educate internal teams on tools and processes
• Track metrics and collaborate on improvement plans
Requirements:
• 3-5 years in digital/eCommerce experience
• Post secondary education in IT/Marketing/Business
• Bilin...
In this full-time, permanent role, you will champion digital solutions that benefit customers and internal teams. With 3-5 years in digital/eCommerce and a strong customer service background, you’ll ensure clients maximize the value of these technologies. Training users and monitoring digital performance are key aspects of this impactful position.
Key Responsibilities:
• Identify customer opportunities and train users effectively
• Monitor account setups and support onboarding processes
• Optimize platform usage and expand customer engagement
• Educate internal teams on tools and processes
• Track metrics and collaborate on improvement plans
Requirements:
• 3-5 years in digital/eCommerce experience
• Post secondary education in IT/Marketing/Business
• Bilin...
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