Job Description
**The opportunity**
As Unity's Industry suite scales, we need a data driven, Digital Customer Success Manager to help build the next iteration of the scaled motion. This isn't a high touch relationship role. You'll own a large, tech touch portfolio and be responsible for designing the systems, automations, and content that let customers onboard, adopt, and realize value without a person in every interaction. You'll work at the intersection of Customer Success, Product, and AI, using Unity's own tools to reimagine what scaled support looks like.
**What you'll be doing**
+ Own a portfolio of 1,000+ digitally served customers across Unity's Industry suite, managing them through automated, data driven journeys rather than 1:1 touch
+ Build and maintain automated campaigns and lifecycle journeys, monitoring performance and intervening where the data signals risk or opportunity
+ Design and run scaled engagement programs including webinars, office hours, cohort bas...
As Unity's Industry suite scales, we need a data driven, Digital Customer Success Manager to help build the next iteration of the scaled motion. This isn't a high touch relationship role. You'll own a large, tech touch portfolio and be responsible for designing the systems, automations, and content that let customers onboard, adopt, and realize value without a person in every interaction. You'll work at the intersection of Customer Success, Product, and AI, using Unity's own tools to reimagine what scaled support looks like.
**What you'll be doing**
+ Own a portfolio of 1,000+ digitally served customers across Unity's Industry suite, managing them through automated, data driven journeys rather than 1:1 touch
+ Build and maintain automated campaigns and lifecycle journeys, monitoring performance and intervening where the data signals risk or opportunity
+ Design and run scaled engagement programs including webinars, office hours, cohort bas...
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