Digital Customer Success Manager

OPPORTUNITY OVERVIEW 

 ZeroFox is seeking a Digital Customer Success Manager (CSM) to support and empower our tech-touch customer segment. This role is designed to drive efficient post-sales engagement through scalable solutions, automation, and proactive customer education. As the CSM, you’ll be a trusted advisor to customers, guiding them to optimize their platform use and troubleshoot challenges via digital engagement. This role demands technical aptitude, customer advocacy, and the ability to enable value through data-driven insights and programmatic support.

Ideal candidates will have a track record of managing multiple customer accounts in a SaaS environment, bringing both technical and consultative skills to foster customer engagement and success.

Requirements

• Establish and maintain scalable relationships with a broad c...