Job Description
About the Role & Team
As a Digital Customer Programs Manager for our Whistleblower Software (WBS), your mission is to empower customers to build transparent, compliant, and autonomous reporting cultures. You will be the bridge between complex regulatory requirements and seamless platform execution, ensuring that every customer, from SMBs to high-profile Enterprise accounts, derives maximum value from our solution.
Your core focus is enablement and scalability. You won't just answer questions; you will build the infrastructure (Help Center content, automated workflows, and playbooks) that allows customers to master the platform independently. You will manage the full pre and post-onboarding journey, driving high customer satisfaction through proactive support, conducting strategic touchpoints with key stakeholders, and securing long-term partnerships through seamless annual renewals.
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