Job Description

Description

Key Responsibilities:

  • Operational Support:
  • Provide day-to-day operational support for Microsoft Dynamics 365 CRM, ensuring system availability and performance. 
  • Monitor system health, proactively identifying and resolving issues to minimize downtime. 
  • Ability to pull data from application and create report/s
  • Incident Management:
  • Respond to and resolve incidents reported by end-users, escalating when necessary. 
  • Work closely with technical and functional teams to troubleshoot and resolve issues. 
  • User Assistance:
  • Assist end-users with inquiries, providing guidance and training on system usage. 
  • Create and maintain documentation for common issues and solutions. 
  • System Monitoring:
  • Implement and maintain monitoring solutions to proactively detect and address potential issu...

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