Job Description
As a key player on the Global eCommerce Team, the digital transaction analyst ensures that Revvity’s largest B2B clients receive shipments on or before promise date by overseeing electronic transactions between Revvity and the client system.
Key responsibilities:
Meticuluously follow SOPs to ensure that orders are processed & shipped the same day
Run dynamic reports throughout the day to identify failed/blocked EDI/cXML orders, address/resolve the reason for block, and confirm the order is clear to proceed to fulfillment.
Create and leverage cases when communicating with customers
Document reasons for order failure/block in tracking, regularly review and address root cause to avoid issues on future orders
Solve for immediate customer needs including complaints, issues, tasks, requests, or updates
Handle incoming contact from customers and customer systems (calls, email, 3rd party plat...
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