Job Description
YOUR LIFE ON BOARD
The Digital Assistant is the host by managing shipboard retail communication services (guest & crew internet), App and digital platform to exceed target and customer experience objectives in compliance with policies and procedures and in line with the Company’s Strategy.
DEMONSTRATE YOUR PASSION
· You analyse pre-cruise data about Guest mix, and particular requirements according to the cruise itinerary.
· You stimulate excitement about the digital platforms available to guests and crew throughout an enthusiastic attitude and an excellent, clear, and entertaining public speaking.
· You schedule a daily Hospitality Desk (front line with guests) to assist guests and provide them with useful information about the use of connections while at sea.
· You review regularly actual revenue against targets at cruise level and recommends adjustments as needed.
· You review regularly guests comments and promptly suggests or takes ...
The Digital Assistant is the host by managing shipboard retail communication services (guest & crew internet), App and digital platform to exceed target and customer experience objectives in compliance with policies and procedures and in line with the Company’s Strategy.
DEMONSTRATE YOUR PASSION
· You analyse pre-cruise data about Guest mix, and particular requirements according to the cruise itinerary.
· You stimulate excitement about the digital platforms available to guests and crew throughout an enthusiastic attitude and an excellent, clear, and entertaining public speaking.
· You schedule a daily Hospitality Desk (front line with guests) to assist guests and provide them with useful information about the use of connections while at sea.
· You review regularly actual revenue against targets at cruise level and recommends adjustments as needed.
· You review regularly guests comments and promptly suggests or takes ...
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