Dialer Support Analyst

Overview

Dialer Engineer is responsible for the setup and real-time management of Outbound & Inbound campaigns on dialer technology platform(s) and subsequent analysis and recommendations stemming from performance results/trends while acting as a primary POC for all production/performance impacting concerns.Ideal candidate must be a critical thinker with excellent communication skills, proven ability to deliver customer services in terms of multi-tasking and a positive “can do” attitude and has the urge to learn and perform.

Responsibilities

• Responsible for management of Ibex Dialers for entire enterprise, including but not limited to Handling day to day operations & administration for dialer activities. (Includes Campaign building, filters, strategies, reports etc.)
• Working with respective teams to have required information gathered and perform analysis from Infra, telco, application standpoint to have any new program setup while assur...