Dialer Specialist

Location

San Fernando, PH

Position Overview

MCI is a fast‑growing tech‑enabled business services company with a national call center footprint. We deliver customer experience, business process outsourcing, and cloud‑technology solutions across many industries. The Dialer Specialist will manage and optimize automated dialing systems, configuring, monitoring, and troubleshooting dialer software while collaborating with operations, analytics, and compliance teams to maximize productivity.

Key Responsibilities

• Configure and optimize dialer settings, including dialing modes, pacing algorithms, and call distribution strategies, to maximize agent productivity and campaign performance.
• Monitor dialer performance metrics, such as dialing penetration, connect rates, and abandon rates, and make adjustments as needed to achieve desired outcomes.
• Coordinate with campaign managers, supervisors, and team leaders to set up a...