Job Description
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In this role, you will:
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.Provides management team with status of campaign initiatives as well as analysis and recommendations pertaining to these initiatives. The analyst must have a strong understanding of the Contact Centre systems/ platforms/ procedures and reporting.Provides support throughout the campaign build process, ensuring alignment with Client Experience Centre capability and sales strategy ensuring a smooth rollout. This includes defining specs with key partners and ensuring that business flows, user requirements and development of new systems for each new sales campaign is in line with strategic and operational strategies.Responsible for day-to-day administration and monitoring of predictive dialer system including design and build of campaigns, calling lists, queue s...
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