Dialer Administrator

San Fernando, PH

Position Overview

MCI is a technology‑enabled business services company with a strong call center footprint and operations in multiple countries. MCI delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions to a wide range of industries. As a Dialer Administrator , you will support the operations team by monitoring all dialing platforms, ensuring accurate schedules, compliance with regulatory policy, and providing data reports and recommendations for performance improvements.

Responsibilities

• Configure systems for multiple applications and install software on local and remote machines; manage updates and upgrades to minimize downtime.
• Provide daily operational support, education and troubleshooting for software issues.
• Prepare calling lists and load data into various CRM systems.
• Develop expertise in the function and capabilities...