Dialer Administrator

Angeles City, PH

MCI is one of the fastest-growing tech-enabled business services companies in the USA. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

We are committed to fostering an environment where professionals can build meaningful careers and access continuous learning and development opportunities.

Key Responsibilities

• Perform system configurations for multiple applications, software installations on local and remote machines, and manage updates and upgrades to reduce impact/downtime.
• Provide daily operation support, education, and troubleshooting for software issues, errors, and downtime.
• Prepare calling lists and load calling dat...