Diagnostic Technician (m/f/d)– Automotive Technical Support

Diagnostic Technician (m/f/d)– Automotive Technical Support

Location: Essen, Germany

Working hours: 40

Indefinite contract

Your tasks:

• Support retailers and NSCs to resolve technical concerns. 
• Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing Warranty Cost and Repeat Repairs. 
• Carry out Support to dealer network on Hard to fix vehicles to improve concern fix rates. 
• Work in close relationship with Engineering and Product Investigation teams to identify vehicle product concerns in quantifiable, and factual data. 
• Answering technical queries primarily by electronic system but where appropriate also by telephone or WebEx session. 
• Create electronic records to document contact details and diagnostic advice on client syste...