DGM - CC

Job Purpose

The incumbent will be responsible for end to end customer relationship journey & NPS (Managing all aspects of after-sales relationship post the booking stage through ensuring timely sale related documentation, collections, and resolution of customer issues)

Roles & Responsibilities

Financial and Strategy

Devise & distribute the collections targets basis the AOP projections

Strategize the collection projections for the month

Preparing CC Budget for whole customer life cycle and updating the same to project head and strategy so that necessary provisioning is done

Operational

Policy: New launch Support - Welcome New Customers and update them about future steps and adherence to SOP

Customer Issues Resolution: Planning and executing various customer / resident

engagement initiatives which will result in improved NPS.

Anticipating issues / scenarios which will imp...