Job Description
JOB ROLE
AND RESPONSIBILITIES
Manage and monitor production SSL certificates, encryption keys, and CDN systems (such as Cloudflare or Akamai) to ensure security and optimal performance.
Proactively monitor production logs (using tools like Dynatrace or Cloudflare) for errors, anomalies, and performance issues; investigate root causes and resolve or escalate as needed.Report identified issues to the development team’s backlog, providing clear documentation and actionable insights for resolution.Collaborate with development team to troubleshoot incidents and implement solutions that improve system reliability.Manage post-incident reviews, contributing to continuous improvement and knowledge sharing across the team.Monitor daily order processing systems for failures or anomalies, investigate and resolve issues affecting order flow, liaising with relevant teams as needed. Document incidents and resolutions to support contin...
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