Development Centre Delivery Lead LGPS Pensions Contact Centre

Development Centre Delivery Lead LGPS Pensions Contact Centre Hybrid Working with a minimum of 2 days in Preston, Lancashire Competitive Salary of £40k 50k DOE & benefits 37 hours a week A glance at the role: Are you passionate about helping people build confidence, capability and career-long skills? Were looking for a Development Centre Delivery Lead to shape and lead our Contact Centre learning offer from new starter induction through to ongoing technical, behavioural and service excellence development. This is a role where your work will directly shape colleague capability, improve member experience and support operational performance across our Contact Centre. Youll own and lead the end-to-end Contact Centre curriculum, from induction and new starters through to ongoing technical and behavioural development, creating structured learning pathways that drive measurable improvements in quality, customer experience and performance. Working independently and as part of the MS Developmen...