Job Description

Description

  • The Dev or L3 Engineer, is an experienced and detail-oriented person capable of integrating product knowledge, research and testing to answer complex questions about product behavior and provide end to end solution to permanently fix the issue.
  • The engineer will assist customer teams and other team members to understand how customers can achieve desired outcomes using the applications it exists today. The output of could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end to end coding solution for the issue reported.
  • The Dev or L3 engineer would be liaising with the global stakeholders and vendors to deliver technology solutions as part of yearly book of work
  • The Dev or L3 Engineer should also be able understand functional requirements / expectations of the various stakeholders and work towards an appropriate plan of action. The role also requi...

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