Job Description

About the Role

We are looking for a proactive and detail-oriented Customer Service Administrator to join our Distribution Department. In this role, you will play a key part in ensuring all orders are processed accurately, invoicing is completed, and queries are resolved promptly. You will liaise with internal teams, external vendors, and delivery drivers to maintain a smooth and efficient delivery process for our van network.


Key Responsibilities

  • Ensure all orders are invoiced and dispatched accurately.

  • Respond to queries via phone, email, and face-to-face, ensuring resolution within SLA.

  • Communicate daily with internal teams and third-party vendors to maintain operational efficiency.

  • Create and maintain reports to monitor departmental volumes and identify areas for improvement.

  • Maintain accurate spreadsheets and Google Docs for data tracking, including shutter movement and external storage.
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