Job Description

Job Scope

  • Handle and manage all calls escalate by helpdesk
  • Provide technical support to end users on their daily IT usage problem
  • Adhere to the provided Service Level Agreements (SLAs)
  • Responsible in escalating to the Lead for all encounters that has high or potential customer satisfaction issues

    • Requirements

  • Nitec / Diploma in Information Technology or Computer Studies or equivalent
  • At least 1 year relevant experience in related field
  • Good Interpersonal Skills and Customer Service Skills
  • Good understanding of PC hardware configuration and install Microsoft Windows Operating Systems
  • Ability to handle basic network problem determination
  • Able to co-ordinate activities with the relevant parties (Helpdesk, Vendors and customers)
  • Willing to learn attitude and adapt to the changing IT environment
  • Ability to prioritize workl...

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