Job Description

Responsibilities
  • Maintenance of IT peripherals, including backup & recovery.
  • Set-up, installation, re-installation, or migration of IT peripherals.
  • Relocation of IT peripherals within premises.
  • Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users ' IT-related requests.
  • Troubleshoot hardware & software issues.
  • User profile administration.
  • Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.
  • Installation and configuration of software according to the customer's standard.
Requirements
  • Minimum ITE / Diploma in IT or equivalent.
  • At least 2 years (s) of working experience in the IT field.
  • User support experience is preferred.
  • Basic networking sup...

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