Job Description
Purpose Statement: Desktop Technician 1 is responsible for providing IT support for our internal customers as well as work with other Desktop Technicians and Desktop Admin in the management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable.
Key Job Accountabilities:
- Manages low complexity tasks and provide Desktop Admin with timely feedback on status. Support Desktop Admin on issue escalation and resolution.
- Alignment with and adherence to global IT policies and standards.
- Support Desktop Admin in ensuring effective lifecycle management of computing devices, equipment, and related software inventory tracking.
- Follows established change management policies and procedures to test and implement system updates, modifications, and/or deletions.
Education/Experience Qualifications:
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