Desktop Technician (Remote)

Job Type: Full-Time
Location: Remote
Department: Information Technology (IT)

About the Role

We're looking for a dependable Desktop Technician to join our IT team. In this role, you'll provide technical support to employees by troubleshooting hardware, software, and network issues. You'll help ensure users have the tools and support they need to stay productive while delivering excellent customer service in a remote environment.

What You'll Do

• Provide remote technical support for desktops, laptops, printers, and other devices.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Install, configure, and maintain Windows, macOS, and approved business applications.
• Set up user accounts, permissions, and system access.
• Respond to help desk tickets and resolve technical issues in a timel...