Job Description

Job Summary:

A Desktop Technician is responsible for providing technical support and assistance to end-users regarding desktop hardware, software, and peripherals. They troubleshoot and resolve issues, perform installations and upgrades, and ensure the smooth operation of desktop systems within an organization. The role requires strong technical knowledge, excellent problem-solving skills, and effective communication with users.

Responsibilities:

  • Provide technical support to end-users in person, via phone, or remote assistance.
  • Troubleshoot and resolve hardware and software issues related to desktop systems.
  • Install, configure, and upgrade desktop hardware components, including CPUs, memory, and hard drives.
  • Install, configure, and upgrade software applications and operating systems on desktops.
  • Perform regular maintenance and updates on desktop systems to ensure optimal performance and security.
  • Set up new d...

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