Desktop Technical Support

85% of the position involves technical support and coordination of end user touchpoints for the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.

Essential Technical Criteria

• Provides complex technical support, planning and coordination for end user touchpoints of the distributed computer environment.
• Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software, and hardware technologies and associated problems.
• Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.
• Performs analysis, diagnosis, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs.
• Provides complex technical input to the Desktop Services team and ...