Desktop Support Technician Tier 1

The Tier 1 Desktop Support Technician will be the first point of contact for IT support, providing technical assistance to end-users across the company. This role involves troubleshooting hardware, software, and network issues, setting up new devices, and ensuring excellent end-user supper. The ideal candidate is a problem-solver with a strong technical foundation and a passion for helping people.

Key Responsibilities

User Support & Troubleshooting:

• Respond to help desk tickets, emails, and phone calls to resolve IT issues.
• Learn our TMS (Transportation Management System) Application, and provide support for our users.
• Troubleshoot and resolve hardware and software problems on Windows/Mac computers, printers, and mobile devices.
• Reset passwords, manage user accounts, and support access control policies.

Hardware & Software Maintenance:

• Set up and configure new workstations, laptops...