Job Description
Position Summary
The Tier 1 Desktop Support Technician will be the first point of contact for IT support, providing technical assistance to end-users across the company. This role involves troubleshooting hardware, software, and network issues, setting up new devices, and ensuring excellent end-user supper. The ideal candidate is a problem-solver with a strong technical foundation and a passion for helping people.
Responsibilities
- Respond to help desk tickets, emails, and phone calls to resolve IT issues.
- Learn our TMS (Transportation Management System) Application, and provide support for our users.
- Troubleshoot and resolve hardware and software problems on Windows/Mac computers, printers, and mobile devices.
- Assist users with common applications such as Microsoft 365, Teams, Web Browsers, and other common office applications.
- Reset passwords, manage user accounts, and support access control policies.
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