Job Description

User Support & Troubleshooting
  • Provide timely support for desktop, laptop, and mobile device issues.
  • Assist with setup and configuration of hardware, operating systems, and software.
  • Troubleshoot Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
  • Handle user requests related to printers, network connectivity, and peripherals.
  • Escalate complex issues to senior IT staff when necessary.
Systems & Cloud Assistance
  • Support users in accessing and navigating cloud-based platforms (Microsoft 365, Azure, etc.).
  • Perform basic account administration, including password resets and access requests.
  • Assist with endpoint protection, updates, and patch management.
  • Learn and contribute to cloud migration and automation initiatives under guidance.
Operations & Documentation
  • Maintain accurate records of support re...

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