Job Description
Job Description:
Monitor multiple information technology systems and perform incident management and/or address service requests related to IT systems and applications. Responsible for IT assets, per defined processes as required by position.
• Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing assets.
• Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of desktops, laptops, and accessories are available. Prepare shipments to remote sites as needed. Track shipments to ensure successful delivery as well as keeping customer updated on shipment status.
• Assist with asset issues that escalate beyond the status of incident. Coordinate with the appropriate team members to troubleshoot and resolve issues.
• Schedule and coordinate warranty work for desktop and laptops. Prepare out of date desktops and laptops for recycling. Perform work in support of the lifecycle process for the end us...
Monitor multiple information technology systems and perform incident management and/or address service requests related to IT systems and applications. Responsible for IT assets, per defined processes as required by position.
• Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing assets.
• Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of desktops, laptops, and accessories are available. Prepare shipments to remote sites as needed. Track shipments to ensure successful delivery as well as keeping customer updated on shipment status.
• Assist with asset issues that escalate beyond the status of incident. Coordinate with the appropriate team members to troubleshoot and resolve issues.
• Schedule and coordinate warranty work for desktop and laptops. Prepare out of date desktops and laptops for recycling. Perform work in support of the lifecycle process for the end us...
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