Job Description

Desktop Support Specialist

Normal, IL

THIS WILL BE A 100% ONSITE POSITION

Schedule: 7 AM-5PM M-F (avg. 8 hours of work with 1-hour non-billable lunch)

6-month contract: This position may convert to FTE depending on performance and business needs



  • As the front line of support, you ll work to understand how Rivian works and how we can best support our colleagues and business partners.




  • Support via phone, chat, in person (via walk-up support) and remotely. Providing not just fixes, but high-trust interactions that reinforce our partnership in Rivian s goals and mission. You ll ask questions to understand the root of the issue.




  • First and Second Line Support: Act as the primary point of contact for all IT-related inquiries, incidents, and service requests. Provide prompt and accurate technical support via walk-up, phone, Slack, email, and chat, resolving is...

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