Desktop Support Technician

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital Cisco Partner Practice builds customizable, comprehensive contact center solutions with the help of our over 450 experts across 11 Cisco Specializations, manage on-premise services, optimize contact centers, perform cloud migrations, and improve existing technology investments to fuel the exceptional customer experience (CX) for our clients' customers.

This position provides sophisticated technical end-user support to client desktop systems, workstation setup, configuration, networking, mobile devices, and routine tasks over the phone to our client. The ideal candidate possesses the ability to analyze, troubleshoot and resolve complex technical issues and demonstrate comprehensive critical thinking skills.

The focus ...