Desktop Support Technician - L2

Job Title: Desktop Support Technician - L
Location: Phoenix, AZ
Duration: - Months 

Job Summary:
The L Deskside Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.

Key Responsibilities

• Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals

• Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary

• Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security

• Deliver priority services for executive and VIP users

• Maintain accurate documentation in ServiceNow and contribu...