Job Description
Job Summary
The Desktop Support Technician supports the daily operation of IT systems across clinical and business environments. This role is responsible for troubleshooting, maintaining, and deploying end-user devices, ensuring staff have reliable access to the systems required to perform their work effectively.
Key Responsibilities
+ Provide on-site and remote technical support for desktops, laptops, mobile devices, and workstation equipment
+ Troubleshoot hardware, software, network, and peripheral issues in a fast-paced environment
+ Support line-of-business and operational applications, including those used in specialized environments
+ Install, configure, and maintain end-user systems, printers, scanners, and related equipment
+ Respond to service requests and incidents in alignment with service level expectations, prioritizing critical-impact issues
+ Perform device deployments, upgrades, system imaging, and asset track...
The Desktop Support Technician supports the daily operation of IT systems across clinical and business environments. This role is responsible for troubleshooting, maintaining, and deploying end-user devices, ensuring staff have reliable access to the systems required to perform their work effectively.
Key Responsibilities
+ Provide on-site and remote technical support for desktops, laptops, mobile devices, and workstation equipment
+ Troubleshoot hardware, software, network, and peripheral issues in a fast-paced environment
+ Support line-of-business and operational applications, including those used in specialized environments
+ Install, configure, and maintain end-user systems, printers, scanners, and related equipment
+ Respond to service requests and incidents in alignment with service level expectations, prioritizing critical-impact issues
+ Perform device deployments, upgrades, system imaging, and asset track...
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